Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website. By using our website, you consent to the practices described in this policy.

Data We Collect

We collect limited technical information that is necessary for the website to function properly, securely, and to remember your preferences. This may include session related and device related data required for core website functionality.

If you consent to optional cookies through our cookie banner, we also collect additional information through analytics and advertising tools to help us understand how visitors use the website and how our advertising performs. This may include:

- IP address

- browser type

- pages viewed

- time spent on site

- click activity and navigation behaviour

- referral source

- general website usage data

If you complete the online booking form, we collect the personal information you provide, including:

- first name

- last name

- email address

- your partner’s email address (where provided)

- the reason you are seeking therapy

- any information you choose to provide about your circumstances or presenting concerns

Information submitted through the booking form may include personal and sensitive information relevant to arranging an initial consultation.

How We Use Your Data

We use the data we collect to:

- ensure the website functions properly and securely

- monitor website performance and improve user experience

- measure advertising performance and website conversions through Google Ads

- analyse website traffic and visitor behaviour through Google Analytics and similar tools, where consent has been provided

- review user interaction with website content

- process and manage booking enquiries submitted through the online form

- contact you in relation to your enquiry, appointment request, or consultation arrangements

- maintain relevant administrative records connected with your enquiry or booking

Our website uses strictly necessary cookies to ensure that the site functions properly, remains secure, and remembers your cookie preferences. These cookies are active by default because they are required for the operation of the website.

We also use optional cookies for analytics, advertising, and user behaviour monitoring, including services such as Google Ads, Google Analytics. These cookies are only placed if you choose to accept them through our cookie banner.

You can accept or decline optional cookies when you visit the website, and you can update your preferences at any time through the cookie settings available on the site.

Data Retention

We retain data collected via cookies and the mailing list for as long as permitted by UK law.

Data Sharing

We may share data with the following third parties:
- Google Ads

- Google Analytics

- Wix

- Hotjar

- Cal.eu

Your Rights

You have the following rights regarding your personal data:
1. Access to the data we hold about you
2. Request corrections to your data
3. Request deletion of your data
4. Withdraw consent for data processing (where applicable)
5. Lodge complaints with a data protection authority

To exercise your rights, please contact us at caroline@morrowrelationshiptherapy.com

Legal Basis for Processing Data

We process your personal data on the following legal bases:

- Consent: for the use of optional analytics, advertising, and behavioural cookies where you choose to accept them

- Legitimate interests: for processing strictly necessary technical data required for website functionality, security, and performance

- Pre contractual steps: for processing information you provide when submitting a booking enquiry or requesting an introductory consultation, so that we can respond to your enquiry and arrange an appointment

- Where information submitted includes personal or sensitive details relevant to therapy, this is processed only for the purpose of assessing and managing your enquiry appropriately

Age Restrictions

Our website is intended for use by adults aged 18 and over.

Contact Information

If you have any questions about this policy or your data, please contact us at: caroline@morrowrelationshiptherapy.com

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Effective Date: 01/02/2026